Shipping policy

Iron Outback Co.

This policy applies to the shipment of physical products purchased from Iron Outback Co. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand, processing times may be extended — you'll be notified if this occurs.

Product Fulfilment

Iron Outback Co. fulfils orders from our own stock and through trusted supplier partnerships. Depending on product type and availability, your order may be shipped in multiple packages at no additional cost. Once dispatched, you'll receive a shipping confirmation email with tracking details.

Shipping Times & Delivery Estimates

Delivery timeframes vary based on location and shipping method selected at checkout. Any delivery timeframes provided are estimates only and not guarantees.

Tracking Your Order

You'll receive a tracking number by email when your order ships. If you don't receive tracking details within 5 business days of ordering, contact us.

📧 support@ironoutbackco.com.au

Delays or Lost Parcels

Occasional delays may occur due to courier disruptions, weather, or other logistics issues. If your order hasn't arrived within 10 business days (Australia) or 30 business days (international), contact us so we can investigate.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate at checkout. If a parcel is returned due to an incorrect address, delivery refusal, or unavailable recipient, you may be responsible for reshipping costs.

Your Rights

If a product is lost, damaged, or doesn't arrive within a reasonable time, you may be entitled to a remedy under Australian Consumer Law.