Shipping policy

Shipping Policy

Iron Outback Co.

This policy applies to the shipment of physical products purchased from Iron Outback Co.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand or supplier delays, processing times may be extended. You will be notified if this occurs.

Product Fulfilment

Iron Outback Co. partners with trusted third-party manufacturers and logistics providers to fulfil physical product orders.

Depending on product type, availability, and location, your order may be shipped in multiple packages at no additional cost.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Times & Delivery Estimates

Delivery timeframes vary based on location, supplier, and shipping method selected at checkout.

Any delivery timeframes provided are estimates only and not guarantees.

Tracking Your Order

When your order ships, you will receive a tracking number by email.

If you do not receive tracking details within 5 business days of ordering, please contact:

📧 support@ironoutbackco.com.au

Delays or Lost Parcels

Occasional delays may occur due to:

Courier network disruptions
Customs or import processing
Weather or natural events
Supplier or logistics delays

If your order has not arrived within 10 business days (Australia) or 30 business days (international), please contact us so we can investigate and work with the courier or supplier to resolve the issue.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate and complete at checkout.

If a parcel is returned due to:

An incorrect or incomplete address
Delivery refusal
Unavailable recipient

You may be responsible for any reshipping costs.

Your Rights

If a product is lost, damaged, or does not arrive within a reasonable time, you may be entitled to a remedy under Australian Consumer Law.

We will always work with you to resolve any delivery issues fairly.