Shipping policy
Iron Outback Co.
This Shipping Policy applies to physical products purchased from Iron Outback Co. We currently deliver within Australia only.
Order Processing and Dispatch
Most orders require 1–3 business days for processing before dispatch. Processing time is separate from courier delivery time, and delivery estimates commence after dispatch.
Products may be dispatched from our own stock or directly from Australian suppliers or manufacturing partners. As a result, items in a multiple-item order may be dispatched separately and arrive at different times.
Large, bulky, custom-made, made-to-order or temporarily backordered products may require additional processing time. We will contact you when we become aware of a significant delay affecting your order.
Estimated Delivery Times
Once dispatched, estimated delivery times are:
- Metro NSW, VIC, QLD, TAS and SA: 2–5 business days
- Regional NSW, VIC, QLD, TAS and SA: 4–6 business days
- WA and NT: 4–8 business days
- Large or bulky goods: 6–15 business days
These timeframes are estimates only and are not guaranteed. Delays may occur because of courier disruptions, public holidays, severe weather, remote delivery locations or other circumstances outside our reasonable control.
Tracking
Tracking information will be emailed after your order has been dispatched. Tracking may take up to 24 hours to activate after the dispatch notification is sent.
If you have not received tracking information within five business days of placing your order, please contact support@ironoutbackco.com.au so we can investigate.
Large and Bulky Freight
Large or bulky freight deliveries may require someone to assist with unloading, suitable vehicle access at the delivery address, or collection from a freight depot.
Large or bulky goods generally cannot be delivered to PO Boxes or Parcel Lockers.
Delivery Addresses and Failed Deliveries
Customers must provide a complete and accurate delivery address at checkout. Business addresses should include the business name and any information reasonably required for delivery.
Where permitted by law, the customer may be required to pay the actual, reasonable additional redelivery, storage or return-to-sender costs caused by an incorrect or incomplete address, failed delivery, unavailable recipient or uncollected freight.
Some deliveries may use Authority to Leave where permitted by the courier. Other deliveries may require a signature. Courier delivery requirements may vary depending on the product, carrier and destination.
Unavailable Products and Significant Delays
If we cannot supply an order within the stated timeframe or a reasonable time, we will contact you and provide an appropriate solution. Depending on the circumstances, this may include a replacement, an alternative product, continued fulfilment with your agreement, or a refund.
Lost or Damaged Deliveries
If tracking shows your order as delivered but you cannot locate it, or if your order arrives damaged, please contact support@ironoutbackco.com.au as soon as reasonably possible. For damaged deliveries, please retain the product and packaging and provide photographs where available so we can investigate with the carrier and arrange an appropriate remedy.
Business Days
Business days exclude Saturdays, Sundays and public holidays in the place of dispatch.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.