Refund policy
Iron Outback Co.
This policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes those rights.
Physical Products
You are entitled to a remedy under ACL if a product:
- is faulty
- is damaged on arrival
- is not as described
- or does not perform as advertised
Where the issue is a major failure, you may choose a refund or replacement. Change-of-mind returns are not required by law and are not accepted unless stated on the product page.
Custom Fabrication Orders
Because custom fabrication items are made to your specifications, change-of-mind refunds are not available once production has started. Your ACL rights still apply in full if the finished item is faulty, not as described, or unfit for purpose.
How to Lodge a Return or Refund Request
Contact us within a reasonable time — we recommend within 7 days of receiving your order.
📧 support@ironoutbackco.com.au
Please include your order number and a brief description of the issue.
Warranty
All physical products are covered by applicable manufacturer or maker warranties. If no explicit warranty is stated, your product is still protected under Australian Consumer Law, including guarantees that goods will be of acceptable quality, fit for purpose, accurately described, and durable for a reasonable time.